General Rental Conditions

RATES AND PAYMENT TERMS

To be valid, the reservation must be accompanied by the following:

  • A deposit equal to 30% of the rental price. By express agreement between the parties, this sum is paid as a deposit and not as a down payment.
  • The rental contract initialed and signed.

The balance of the rental price must be paid two months before the start date of the stay.
If the balance is not paid two months before the arrival date, the agency reserves the right to cancel the stay. In this case, the deposit will be refunded if the property is re-rented for the same dates at the same rate.
The full price must be paid in one payment on the day of the reservation if it is made within two months or less before the start date of the stay.

All our prices are in Euros, including all taxes, and include administrative fees, rent, and rental charges.

The tenant agrees to take possession of the premises on the dates and times specified in the contract. The keys will only be handed over after the security deposit has been paid (amount depending on the type of apartment), any reserved additional services have been paid, and the tourist tax has been settled.

If the deposit is specified as “cashed” in this contract, it must be paid one month before arrival.

The rental price does not include:

  • Tourist tax (per day, per person depending on the property)
  • All additional services: airport transfers, ski equipment, ski passes, etc.
  • Any bank fees borne by the client.

CONDITIONS AND CONTRACT FORMATION

The agency makes a rental offer by any means and possibly through advertising.
The rental contract is only validly formed with the confirmation of the rental by the agency, which will take place within one month of the deposit payment. If, at the end of this period, the agency has not confirmed the rental, the deposit will be refunded immediately, and the reservation will be considered null and void.

CANCELLATION

  • Any cancellation must be notified by registered mail.
  • The presentation date of the mail will determine the cancellation date.
  • In case of cancellation by the tenant, the following conditions will apply:
  • From the booking date to 61 days: the deposit is not refunded to the tenant.
  • From 60 to 31 days: 100% of the stay will be charged to the tenant.
  • From 30 days to the arrival date or no-show: 100% of the stay will be charged to the tenant.

For any cancellation for a valid reason, and if the property is re-rented through our agency, the amount paid may be refunded to the tenant who cannot honor their contract. Any stay shortened or interrupted by the tenant will not be refunded.

If the agency is forced to cancel the stay due to third-party actions or external circumstances, it will provide, if possible, accommodation of the same category at no additional charge. Otherwise, it agrees to immediately refund the full amount paid.

INSURANCE

Cancellation insurance can be contracted for the stay. It will be subject to an additional charge, the conditions of which will be provided to the tenant upon request. All personal belongings of the tenant remain the responsibility of the tenant.
Regarding the rented property, the tenant is responsible for any damage caused. The tenant is required to take out insurance with a company against risks such as theft, fire, glass breakage, and water damage. Generally, the tenant must insure all rental risks and the furniture provided for rent, as well as liability for neighbors, and must provide proof of this at the owner’s or agent’s request. Consequently, the owner and agent disclaim any responsibility for claims that their insurance company may file against the tenant in the event of a claim.

SECURITY DEPOSIT

The furniture and personal items should only suffer normal wear and tear from regular use.
The security deposit is paid to cover any potential damage caused to the rented property.
The deposit paid by the tenant will be held until the agency conducts the final property inspection after the tenant’s departure. It may be cashed.
The deposit must be paid by bank transfer, as specified in the contract, at the latest when the keys are handed over.

It will be refunded within a maximum of two weeks after the tenant’s departure, less any costs for repairs if damage is found. If the security deposit is not enough to cover the damages, the tenant agrees to pay the balance upon the first request.

ARRIVAL

Each tenant must check in at the agency upon arrival and will then be directed to the rented property.

  • Rentals begin at 4:00 PM.
  • Any late arrival, after 7:00 PM, must be notified to the agency by noon to arrange a late check-in.
  • The agency cannot arrange any arrivals after midnight.

DEPARTURE

  • On the departure day, the property must be vacated by 10:00 AM, with the keys returned.
  • Any delayed departure will be charged between €150/hour and €1000/hour, depending on the rented property (apartment or chalet).
  • The final bill for the stay must be paid no later than the day before the tenant’s departure (Friday), as the agency is open from 9:00 AM to 7:30 PM.
  • Any non-returned key, remote, or access card will be charged at the purchase price.

DURATION OF STAY

The duration of the stay is specified in the specific terms of this contract. The tenant may not, under any circumstances, remain in the property after this period without the agency’s consent, which may require an additional fee proportional to the stay’s cost.
The tenant declares on their honor that they do not work or seek to work in the rented property and that the premises are rented solely as a temporary residence, which is a fundamental condition for the rental agreement to be granted.

INVENTORY AND CONDITION REPORT

The inventory and condition report, upon entry and exit, will be unilaterally conducted by the agency before the tenant’s arrival and after their departure. As it is not done jointly, the tenant will have 72 hours to report any claims. After this period, the property will be considered free of damage upon their entry.

TENANT OBLIGATIONS

Use of the premises: exclusive use as a seasonal furnished rental.

  1. The tenant agrees to occupy the rented property, which is privately owned, in a respectable manner. The tenant agrees to use it only temporarily. Under no circumstances shall the property be used as their primary or secondary residence, and the tenant shall not conduct any professional, craft, or commercial activities there.
  2. The tenant agrees to take the rented premises as they are, as described in the property’s condition report included in the contract.
  3. The tenant shall occupy the chalet or apartment in such a way that does not disturb the neighbors. In particular, they must not create any nuisance, whether noise or otherwise.
  4. The tenant agrees to use the furniture and items furnishing the rented property for their intended purposes and within the premises. They are strictly forbidden from moving these items outside the rented property.
  5. The tenant must occupy the premises personally and cannot sublet, even for free, nor transfer their rights under this agreement without the agency’s consent. The tenant must use the premises respectably and may not store furniture, except for personal belongings and small items.
  6. The tenant must maintain the premises in good condition throughout their stay.
  7. No animals shall be brought onto the premises without the agency’s prior consent, which will be sought from the property owner, possibly subject to an additional fee.
  8. The tenant must notify the agency of any minor maintenance work that they may have noticed.
  9. The tenant must allow any urgent repairs to be carried out, whatever they may be. If repairs are necessary due to damage caused by the tenant, the costs will be charged to the tenant.
  10. The tenant is responsible for the destruction or deterioration of any object made available to them as part of the property and for any damage that may be caused to the property or its installations due to abnormal use, particularly of electrical appliances and heating, or obstruction of the toilet, sink, bathtub, or kitchen by items that might clog the pipes. In case of suspected damage, the agency’s representative will have access to the rented property to carry out necessary inspections.
  11. In the case of renting an apartment, tenants must comply with the building’s internal rules, which they acknowledge having reviewed.

AGENCY OBLIGATIONS

The agency agrees to provide the property and its accessories as described in the description received at the time of booking and to comply with the obligations resulting from this contract.

COMPLAINTS

Any complaint regarding a service must be sent to the agency within 48 hours of entering the premises. The tenant’s refusal of one or more services included in the package will not be eligible for any refund or compensation from the agency.